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Voices of CRM: Esteban Kolsky on email customer service
SearchCRM.com | 22 Jul 2008
Esteban Kolsky, a former Gartner analyst and current vice president and practice leader at Kana Software, discuses the re-emergence of customer service via email in this podcast.
SAP to increase maintenance fees
(SearchSAP.com)
SAP will offer more support, but costs will increase for customers currently paying 17% of net licensing fees.
Microsoft to add CRM accelerators, online marketplace
Microsoft is turning to its substantial partner channel to build out its CRM capabilities, developing a site to help customers connect with partners and an accelerator program.
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